Frequently asked questions

Everything you need to know about running AI chatbots on Edore — product, pricing, data, and agency workflows.

Product

What Edore is and how it works.

What is Edore?

Edore is an AI chatbot platform by NXG INFOSYSTEM. Businesses train agents on their own website content and documents, then embed them to answer visitors and capture leads 24/7. Everything is managed from a single dashboard — no code required.

Which AI models power Edore?

Edore ships with support for leading OpenAI-compatible models — including GPT-class models and other providers via the Lovable AI Gateway. Admins can pick the default model per plan, and Enterprise customers can bring their own API keys.

Which data sources are supported?

You can train agents on raw text, PDF/DOCX/XLSX files, single URLs, and full website crawls via sitemap. Sources can be re-synced with one click, and each agent can combine multiple datastores.

How is the widget embedded?

Add a single <script> tag with your agent ID to any HTML page. The widget renders a chat bubble in the corner and works on any stack — WordPress, Webflow, Shopify, Next.js, static sites, or your own SPA.

Is there a public API?

Yes. Edore ships a Chaindesk-compatible REST API for agents, datastores, datasources, conversations, and chat. See the interactive reference at /api-docs — every endpoint is authenticated with API keys you generate from the dashboard.

Which channels can conversations be routed to?

Beyond the website widget, you can connect Slack, WhatsApp, Telegram, and email. New leads and unresolved threads can be pushed to your inbox or CRM through webhooks.

Pricing

Plans, seats, and query limits.

How much does an AI chatbot cost?

Edore starts free (1 agent). Paid plans run $39–$99/month depending on agents and query volume, with tax-inclusive pricing. The live plan matrix is on the home page's pricing section.

What are the query limits per plan?

Each plan includes a monthly message quota that scales with price — from a few hundred on Free up to tens of thousands on Enterprise. Overages don't cut you off mid-month; you'll get an in-app warning and can upgrade at any time.

How many team seats are included?

Free includes 1 seat, Pro adds team members with role-based access, and Enterprise supports unlimited seats. Invitations are sent by email and each member gets granular permissions.

How is Edore different from Chaindesk?

Edore matches Chaindesk's core capabilities — trained AI agents, embeddable widget, public API — at lower prices, with branding removal on Pro and full white-label available on request. You can bring your own models, SMTP, and branding without a custom contract.

Data & Privacy

How your content and conversations are handled.

Is my data used to train AI models?

No. Your uploaded content and end-user conversations are only used to answer questions inside your own workspace. They are never used to train foundation models — yours or anyone else's.

Is Edore GDPR-compliant?

Yes. Edore is designed for GDPR — you control what data is collected, you can export or delete conversations and leads at any time, and end users can request removal via the dashboard. NXG INFOSYSTEM acts as processor for content you upload.

Where is my data stored?

Content, embeddings, and conversations are stored in encrypted managed Postgres with row-level security. Access is scoped per workspace — teammates only see the organizations they belong to.

Agencies

White-labeling and deploying for clients.

How do agencies deploy for multiple clients?

On Enterprise you can create separate organizations per client under a single agency account, each with its own agents, datastores, branding, and billing. Team roles let you keep client workspaces isolated while your ops team manages them all.

Is there a reseller or partner program?

Yes — talk to us about volume pricing and revenue share for agencies deploying Edore-powered chatbots to their client base. Enterprise agreements can bundle white-label, priority support, and dedicated onboarding.

Still have questions?

Start free and explore the dashboard, or reach out to our team.